SHOP FAQS AND POLICIES


FREQUENTLY ASKED QUESTIONS/POLICIES/FAQS:
 
Q : Can you RESIZE a ring in the shop if it isn't in my size?
A : Unfortunately with how I set and design my pieces, I am unable to resize the rings in my shop.
Q : Do you offer PAYMENT PLANS
A : I do not offer payment plans at this time.
Q : Do you accept RETURNS/EXCHANGES?
A : All sales are final and I strongly advise buyers to make sure to thoroughly read the listing before making a purchase.
Q : Can I place a CUSTOM ORDER?
A : Every once and a while I'll choose a select amount of stones and post them to my Instagram for perspective buyers to choose from for a custom piece. I do this every once and a while and officially let people know via Instagram. Make sure to follow me on Instagram to be notified first!
Q: How long will it take to PROCESS MY ORDER?
A : All order upon completed payment are shipped out within 3-5 business days and each come with a tracking number provided from USPS.
Q: Do you offer WHOLESALE?
A : Due to the high demand of my products and the time it takes to make them, I do not offer wholesale.
Q : I have not RECEIVED MY PACKAGE even though its been marked as delivered, what should I do next?
A : The next best thing is to contact your local post office to let them know that the package wasn't delivered. If after double checking and you still are unsure of its whereabouts, I would suggest you file a claim through USPS. Unfortunately after the package leaves me, I am not responsible for refunding or replacing the item.
If the item comes back to me because the wrong address was written, I am not responsible for paying the shipping costs to re-send the package. The buyer is responsible at checkout to make sure that the address is correct.
Q : I DAMAGED MY JEWELRY, can you fix it?
A : Mistakes happen, we are all human! If a piece is damaged please feel free to contact me to discuss what to do next. Please note that a repair and shipping fee will be charged upon completion.
Q : How do I  PROPERLY TAKE CARE of my jewelry?
A : Treat your jewelry like you treat any PRIZED POSSESSION. Before washing your hands, doing any strenuous activities, or working with any type of LIQUIDS, just to be on the safe side, remove your jewelry. Silver is a very tough metal, but can still be subjected to many different reactions from it's surroundings as well as the patina that is put on each piece. To keep your pieces looking like new, I also suggest to always remove your jewelry before bed and when you are not wearing the jewelry, to make sure to store it in a jewelry friendly box or bag.
Q : The QUESTION I have is not listed here, how can I get in contact with you?
A : Always feel free to contact me via the CONTACT page on my website or feel free to DIRECT MESSAGE me on INSTAGRAM. Please expect up to 5 business days for replies.